In the past, with two MDs and three founders, it could be unclear where the responsibility for key decisions lay. Phil helped establish distinct guidelines and made us feel more clear, certain and confident. He helped us work out how individual responsibilities should evolve further as the company grew.

I must say, it’s been a privilege to see how our wonderful MDs have grown as leaders, thanks in no small part to Phil’s coaching.

One of our MDs recently introduced objective and key results measures (OKRs) to the business. These give staff clear company goals but, unlike KPIs, allow much more freedom in how they can contribute to achieving them. Phil, who’d seen how OKRs worked in other firms, was instrumental in advising us how to roll them out. They’ve had excellent employee feedback and a very positive effect on the business.

We’ve been integrating AI into our offering to charities, as a way to help them create digital strategies and create extra capacity to help them do their increasingly vital work.  Phil has been a really important counsel on that, too.”